My Private Professor’s Tutor Code of Conduct

This Code of Conduct (“Code”) sets out the platform standards and professional requirements that apply to all independent contractor tutors listed on My Private Professor, LLC (“MPP”)’s marketplace platform. It should be read together with your Independent Contractor Agreement. Capitalized terms have the meanings given in that Agreement. Failure to follow this Code may result in warnings, temporary suspension, or removal from the platform.

1. MPP’s Marketplace; Your Independence

MPP operates an internet-based marketplace that connects clients with independent tutors for online tutoring sessions across the United States. MPP does not itself provide tutoring. As an independent contractor, you set your own availability, you decide whether to accept each engagement, and you are solely responsible for your instructional approach, lesson planning, teaching methods, and session content. MPP does not direct or supervise how you teach.

While MPP may recommend tutors to clients as part of a concierge service when asked, you retain full discretion to accept or decline any such engagement. MPP does not assign you to clients.

Platform standards are not employment supervision. This Code establishes operational requirements for using MPP’s marketplace – including scheduling protocols, documentation, safety standards, and child protection requirements. These standards exist to maintain marketplace quality, protect students, and ensure legal compliance. They govern your use of the platform and your interactions with clients and students through it – not the manner or means of your instruction. Compliance with this Code does not alter your independent contractor status or create an employment relationship.

Your independent business. You are encouraged to maintain your own independent tutoring practice and to provide tutoring services to other clients, platforms, and organizations outside of MPP, subject to the non-solicitation and non-circumvention provisions in Section 13 and your Independent Contractor Agreement.

Sessions are delivered through MPP’s platform, powered by Wise, with a Zoom Pro link provided to you through the platform for each session. You must use the Zoom link provided – do not use personal Zoom accounts or any other video tool for MPP sessions unless MPP approves an exception in writing.

2. Availability & Scheduling

Keep your calendar accurate. Only mark yourself available for times when you are fully able to conduct a session. If you are uncertain about a future time slot, do not mark it as available.

Update unavailability in advance. Block off any dates or times you cannot tutor – including vacations, travel, and personal obligations. If you will be unavailable for more than one (1) week, notify MPP directly at support@myprivateprofessor.com in addition to updating the platform.

You may update, add, or remove availability at any time for unbooked future time slots. Booked sessions may not be changed unilaterally – see Section 3.

3. Booked Sessions & Cancellations

Once a session is booked through the platform, it is confirmed and you are expected to attend on time and prepared. There is no separate confirmation step required.

If you need to cancel, notify both the client and MPP at support@myprivateprofessor.com as soon as possible. Because you control your own availability, repeated cancellations, late arrivals, or missed sessions reflect on the quality of the marketplace and may result in disciplinary action, including removal from the platform.

If a client cancels or no-shows, mark the session accordingly in the platform dashboard. You will not be paid for sessions canceled or missed by either party.

4. New Client Outreach

When a session is booked by a client you have not worked with before, reach out to them through the MPP platform within 24 hours of the booking to:

  • Introduce yourself;
  • Learn the student’s needs and goals; and
  • Confirm what the student would like to work on in the first session.

If a client reports they have not heard from you within 24 hours of a scheduled session, MPP may contact you for immediate confirmation of readiness and attendance.

5. Responding to MPP

Respond to MPP communications about bookings or platform matters as soon as possible and no later than 12 hours after receiving the message, except in emergencies. For general administrative communications, respond within 24 hours. These response windows are a marketplace operational requirement to ensure client service quality – they are not a measure of employment supervision. MPP may contact you by email, text, or phone. Monitor your communications regularly, including spam folders, for time-sensitive updates.

6. Session Documentation

After each session, you must complete the following platform documentation steps as part of your marketplace obligations:

  • Mark the session status as “Complete” (or the applicable status) in MPP’s booking system;
  • Complete the Tutor Feedback form.

If a session is canceled or results in a no-show by either party, mark it accordingly and flag it in your dashboard promptly.

After a first session with a new client, provide MPP with brief feedback through the platform, including how the session went, any client concerns, whether the client expressed interest in booking again, and any other relevant notes. This feedback supports marketplace quality and client matching – it is not a performance review of your instructional methods.

7. Session Recording

Sessions may be recorded through the Zoom Pro link provided to you via the platform. Recording may include audio, video, screen sharing, whiteboard activity, and chat. MPP uses recordings for quality assurance, safety, dispute resolution, billing, and legal compliance. Recordings are a marketplace safety and quality function – they are not used to evaluate or supervise your instructional approach.

Your consent to recording is part of your Independent Contractor Agreement. You may not disable, interrupt, or circumvent MPP’s default recording settings.

Multi-state recording notice. Recording consent laws vary by state. Some states require the consent of all parties before a conversation may be recorded (“all-party” or “two-party” consent states); others require only one party’s consent. MPP’s platform consent process and client-facing disclosures are designed to comply with applicable recording consent laws in all states where MPP operates. You must follow MPP’s recording process at all times and may not make independent recording decisions based on your own assessment of state law.

Clients may opt out. If a client has opted out of recording before their session, the platform or MPP will notify you. In that case, do not record the session through any means.

You may never record independently. Do not record any session outside of the Zoom Pro link and platform workflow provided by MPP – regardless of the state you or the student are located in – without MPP’s prior written consent and all legally required participant consents.

Do not share recordings. You may not download, copy, share, or use any session recording or transcript for any purpose outside of your MPP sessions. All recordings are MPP’s property.

8. Working with Minor Students

Most MPP students are under 18. Many are under 13. Students and tutors may be located anywhere in the United States. Your conduct with minor students must reflect the highest professional standards at all times.

Professional boundaries. Maintain appropriate professional boundaries in all written, verbal, and video communications with students and their families. Never engage in personal, romantic, or otherwise inappropriate conversations with a student or family member.

Platform-only communications. Conduct all communications with minor students and their families through the MPP platform. Do not exchange personal contact information – phone numbers, personal email addresses, or social media handles – with minor students or their parents or guardians.

Students under 13 – COPPA. For students under 13:

    • Do not directly collect, request, or store any personal information outside of what the platform captures in the ordinary course of a session;
    • Direct all communications to the parent or legal guardian through the platform; and
    • Immediately notify MPP if you believe a student may be under 13 and parental consent has not been verified.

    No external contact. Never contact a minor student or their family outside of scheduled MPP platform sessions, regardless of the communication method.

    9. Child Safety & Mandatory Reporting

    Safety concerns. If during any session you become aware of suspected abuse, neglect, grooming behavior, threats of self-harm, or any other safety concern involving a student, stop or pause the session as appropriate and notify MPP immediately at support@myprivateprofessor.com. For any immediate threat to safety, contact 911 or local emergency services first, then notify MPP.

    Mandatory reporting. You may be a mandatory reporter under the laws of your state and/or the student’s state. Because tutors and students may be located in different U.S. states, you are responsible for understanding and complying with mandatory reporting laws in your state of residence and, where required, in the student’s state. MPP complies with all applicable mandatory reporting obligations, including California Penal Code §11166 and equivalent laws in other states. Nothing in this Code or your Independent Contractor Agreement limits your mandatory reporting obligations. If in doubt, report.

    MPP is not an emergency, medical, mental health, or crisis service.

    10. Privacy & Data Security

    All client and student information you access through the platform – including names, contact details, session content, recordings, transcripts, and any other personal information – is confidential.

    You must:

    • Use a password-protected device and secure internet connection for all sessions;
    • Access and use student information only as needed to provide your sessions;
    • Never download, store, share, or use session recordings, transcripts, screenshots, or student work outside the platform unless MPP instructs you in writing; and
    • Notify MPP immediately at support@myprivateprofessor.com if you believe any data was accessed, shared, or disclosed improperly.

    Do not retain any student or client information after your engagement with that student ends.

    11. Professionalism & Academic Integrity

    Provide sessions in a respectful, patient, and professional manner at all times. Do not engage in harassment, discrimination, or any conduct that demeans or disrespects a student, family member, or MPP staff.

    You may not:

    • Complete homework, assignments, projects, tests, or exams on a student’s behalf;
    • Encourage, facilitate, or participate in cheating, plagiarism, or any form of academic dishonesty; or
    • Misrepresent your qualifications or expertise to clients or to MPP.

    Provide academic support, instruction, and skill-building only.

    12. Subject Listings & Qualifications

    Only list subjects in which you have genuine expertise and the ability to teach effectively. Minimum standards:

    • K-12 subjects: Strong academic background and exceptional grades (A-equivalent) in the subject;
    • AP subjects: Score of 5 on the relevant AP exam (waivers may apply for extensive teaching experience); and
    • Test preparation: Score in at least the top 5% on the relevant exam (waivers may apply for extensive experience).

    If you are uncertain whether you can tutor a subject proficiently, do not list it. MPP reserves the right to modify or remove subject listings based on your application materials, vetting results, background check, or session performance.

    13. Non-Solicitation & Platform Integrity

    Stay on the platform. All sessions that originate through MPP must be conducted through MPP’s platform. Do not attempt to move client relationships off the platform or arrange sessions with MPP clients outside of MPP.

    No outside arrangements. During your time on the platform and for one (1) year after, do not provide tutoring or similar services to any MPP client or student you first learned about through MPP outside of MPP, without MPP’s written permission. This restriction applies only to clients and students introduced through MPP – it does not limit your right to tutor clients you obtained through your own independent efforts. Do not solicit or encourage any client, family, or business partner of MPP to leave the platform or use a competing service.

    Violations may result in immediate removal from the platform and may give rise to legal liability under your Independent Contractor Agreement.

    Platform integrity. You may update your profile content as needed but may not alter platform coding, settings, or background functions. Any attempt to manipulate platform systems may result in immediate removal.

    14. Compensation

    Your rate. Tutors are paid a flat rate as communicated to you in writing through the platform or by MPP. MPP may update rates going forward with reasonable notice.

    What’s billable. You are paid for completed, active tutoring time recorded in the platform. Preparation, admin time, and post-session summary time are not billable. If a session runs shorter than scheduled, payment is prorated to the actual time tutored, rounded down to the nearest minute.

    Cancellations & no-shows. You are not paid for sessions you cancel or miss, or for sessions a client cancels or misses.

    Payouts. MPP processes payouts through Venmo and Zelle, or as otherwise communicated. Keep your payout details accurate and up to date. Monitor your weekly payments and notify MPP promptly at support@myprivateprofessor.com if you believe an error has occurred.

    No direct payments. Do not accept payment, tips, or any other compensation directly from a client for sessions arranged through MPP.

    15. Unsatisfactory Sessions

    If a client reports that a session was not productive or did not meet expectations, MPP will notify you and review the situation. If MPP determines the session was unsatisfactory:

    • The client will not be charged;
    • You will not be paid for that session; and
    • You may receive a warning.

    Two or more unsatisfactory session reports may result in suspension or removal from the platform.

    16. Consequences for Violations

    Violations of this Code may result in:

    • A written warning;
    • Temporary suspension from the platform;
    • Reduction or removal of subject listings; or
    • Permanent removal from the platform.

    Certain violations – including safety failures, mandatory reporting violations, unauthorized recording or data disclosure, COPPA violations, academic dishonesty, and non-solicitation breaches – may result in immediate removal without warning and may give rise to legal liability under your Independent Contractor Agreement.

    This Code establishes the platform standards applicable to your use of MPP’s marketplace. It is a separate operational document and should be read together with your Independent Contractor Agreement. In the event of any conflict between this Code and your Independent Contractor Agreement regarding your classification or legal status, the Independent Contractor Agreement controls. MPP may update this Code from time to time with reasonable notice; continued platform use after notice of an update constitutes acceptance of the revised Code.