Administrative Liaison

Job Description

My Private Professor is an impact-driven, educational services company that provides 1-on-1, online tutoring to students while earmarking a portion of net proceeds to provide free tutoring to students experiencing homelessness.

To fuel this Give-Back model & help as many students as possible, we partner with companies & organizations to provide their teams & clients with free & discounted tutoring as an employee benefit to support their families.

We are looking for a part-time member to add to our Administrative team. In this role, you will be supporting current & prospective clients & students, tutors, & staff. An ideal candidate has a quick response time, is hardworking, & is passionate about making an impact. 

This is a remote, independent contractor position with an hourly rate of $18.

Responsibilities & Duties

• Assist clients with questions in regard to the booking process
• Assist clients with scheduling tutoring sessions, recommending tutors, answering general questions, etc. in a timely manner.
• Promptly respond to client queries, provide appropriate solutions, & follow up to ensure resolution.
• Assist with spreadsheet tracking & student data

Requirements

• Ability to work 15-20 hours per week, primarily from 4pm EST to 11pm EST on weekdays
  • Can coordinate with Iman, one of MPP’s Administrative Liaison, on a schedule based on availability that works best for both parties
• Ability to be available on weekends when needed
• Must have superior verbal, written, & interpersonal communications skills
• Previous customer service experience required

Qualifications & Skills

• General knowledge of Google applications (Docs, Sheets, etc.)
• Strives to provide excellent service & client satisfaction
• Strong organizational skills with attention to detail
• Capable of prioritizing multiple tasks at one time
• Flexible & embraces change
• Thrives in a fast-paced, collaborative, & impact-driven environment